At Tour and Travel, we strive to provide exceptional service and unforgettable experiences for our valued customers. We understand that circumstances may arise that require changes to your travel plans, and we aim to accommodate such situations with fairness and transparency. To ensure clarity and mutual understanding, we have formulated our refund policy as follows:
Booking Cancellations:
If you wish to cancel your booking, we require notification in writing via email or through our official communication channels.
Cancellation charges may apply depending on the timing of your cancellation and the terms and conditions of the specific travel package booked.
Refund Eligibility:
Refunds will be processed according to the terms and conditions outlined in your booking agreement.
Eligibility for a refund is subject to the cancellation policies of airlines, hotels, transportation providers, and other service providers involved in your itinerary.
Refund Processing Time:
Refunds will be processed within a reasonable timeframe upon receipt of your cancellation request and any necessary documentation.
The processing time may vary depending on the payment method used and the policies of financial institutions involved.
Non-Refundable Fees:
Certain fees, such as booking fees, administrative charges, and non-refundable deposits, are non-refundable unless explicitly stated otherwise in your booking agreement.
Force Majeure Events:
In the event of unforeseen circumstances beyond our control, such as natural disasters, political unrest, or travel advisories issued by government authorities, our refund policy may be subject to adjustment.
We will make every effort to minimize the impact of such events on your travel plans and provide alternative arrangements or compensation where possible.
Refund Disputes:
If you believe that you are entitled to a refund that has not been processed appropriately, please contact our customer service team for assistance.
We will investigate the matter thoroughly and work towards a resolution in accordance with our policies and applicable regulations.
Modification of Refund Policy:
We reserve the right to modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other official channels.
It is your responsibility to review our refund policy periodically for any updates or amendments. Contact Information:
For inquiries regarding refunds or assistance with cancellations, please contact our customer service team via email, phone, or in-person at our office.
AtTourindiantravel, we are committed to providing exceptional customer service and ensuring your satisfaction with our services. While we endeavor to make your travel experience seamless and enjoyable, we understand that situations may arise where refunds are necessary, and we are here to assist you through the process with integrity and professionalism.
